Shipping + Returns

We’re so happy you chose to shop Salty Soul! Since we’re a small business, every order is prepared and packed with care. Below you’ll find everything you need to know about processing, shipping, returns, and order changes.

When Will My Order Ship?

Please allow 3–5 business days for your order to be prepared before it ships. This timeframe is for processing only and does not include the time your package spends in transit.

New releases, special sales, and busy holiday seasons may occasionally require a little extra processing time.

Once Your Order Is Placed

Please take a moment to make sure your order is complete before checking out. Once an order is submitted, we’re unable to add additional items to it.

We begin working on orders quickly, so we are also unable to cancel an order once it has been placed.

Tracking + Delivery

Once your package is accepted by the shipping carrier, you’ll be able to follow its progress using your tracking information.

Shipping delays can happen from time to time and are unfortunately outside of our control. If your tracking shows a delay or appears to stop updating, we recommend signing up for carrier tracking notifications and allowing a little extra time for movement.

International packages, including those traveling to Canada, may take longer to arrive because of customs and border processing.

Tracking Says Delivered, But It’s Not There

Sometimes a carrier will mark a package as delivered shortly before it actually arrives. If this happens, please give it a few days and check with household members, neighbors, and your local carrier.

If the package still hasn’t arrived after allowing additional time, please reach out so we can help determine the next steps.

Please Check Your Address

Before completing checkout, please make sure your name and shipping address are correct.

Orders are shipped to the address entered at checkout, and Salty Soul cannot be responsible for packages sent to an address that was entered incorrectly.

If your package is returned because the address was incorrect or incomplete, you will be responsible for the cost of shipping it again to the correct address.

Packages Returned to Salty Soul

If your package makes its way back to us, we’ll contact you to verify your shipping information.

If you would like the order resent, additional shipping charges will be the customer’s responsibility.

If we don’t hear back within 14 days, the merchandise may be returned to inventory. Any applicable refund will exclude the original shipping charge and will be subject to a 10% restocking fee.

Returns + Exchanges

For sanitary reasons, our headbands and scrub caps are considered personal-wear items. Because of this, all sales are final and we do not accept returns or exchanges.

Of course, if we made a mistake or your item arrives damaged or defective, please contact us. We want every Salty Soul order to arrive exactly as it should.

Questions Before Ordering?

We’re always happy to help! If you have questions about an item, sizing, your order, or shipping, please reach out before completing your purchase.

Thank You for Shopping Small 💙

Every order supports Salty Soul, and we truly appreciate each and every one. Thank you for choosing our small business and allowing us to create something special for you!